ServiceNow. State of Work (2017)
Importance of Automation for the business
Companies with more than 20% revenue growth are 61% automated on average. Companies with flat or negative growth are only 35% automated.
Searching and dealing with information in the workplace
The average interaction worker spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks.
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