The average interaction worker spends an estimated 28 percent of the workweek managing e-mail.
- The McKinsey Institute
High level of talent management
19% of surveyed organizations have a relatively clear, data-based talent strategy, as well as a leadership strategy and associated development opporutnities that are well-aligned to the organization's strategic objectives.
Talent management maturity
"70% of organizations have low talent management maturity...and are missing out on the potential financial, business, and talent benefits of higher maturity"
Bersin Research, "High-Impact Talent Management: The New Talent Management Maturity Model."
Retention on Mobile
61% of users are unlikely to return to a mobile site they have trouble accessing
Emails Usage
91% of all US consumers still use e-mail daily
ExactTarget, 2012 Channel Preference Survey
Emails convert 3x better than social media
Email marketing works 40 times better at getting customers than Facebook and Twitter, and compared to social media, it offers 17 percent higher conversion. The secret to success is making every email count. Email not only converts better than the most popular social media, but people spend up to 17 percent more when they do buy.
Reach and you will achieve
Setting specific goals ("Try to get more than 90% correct") result in superior performance more motivating than vague exhortations or low expectations ("Try your best")
Edwin Locke and Gary Latham,A Theory of Goal Setting & Task Performance
Performance management is broken
58% of executives surveyed believe their current performance process does not drive employee engagement and high performance.
and
58% of executives surveyed believe their current performance is not an effective use of anyone's time.
Deloitte University Press. Performance Management is Broken
Interviewing
A work sample test is the best predictor of how someone will perform on the job during an interview (29%)
Tied for second are:
Tied for second are:
- Tests of general cognitive ability (26 percent).
- Structured interviews (26 percent), where candidates are asked a consistent set of questions with clear criteria to assess the quality of responses.
Grading Performance Reviews
58% of 750 senior HR professionals graded their own performance management systems as a C or worse.
Source: World at Work and Sibson Consulting
The growing stakeholder count
6 out of 10 leaders have seen an increase over the last three years in the number of stakeholders to consult before making the decision
CEB Research
Innovation
22% of HR leaders believe that their organization is effective at generating innovative ideas
-CEB
Organizational Agility
25% of leaders believe that they will be able to adapt to significant change in business strategy
-CEB
Future skill gap
27% of organizations feel that they have the leaders they need for the future
CEB Research
Mass personalization
69% of North American marketers say dynamic, personalized content is important for their website. Only 5% say it’s of low importance.
Source: Marketing Charts
Power of 3 seconds
40% of people will abandon a web page if it takes more than three seconds to load.
Source: Econsultancy
Visualization
Visual data is processed 60,000 times faster by the brain than text
Source: SocialTimes
Credibility in Design
48% of people cited a website’s design as the number one factor in deciding the credibility of a business.
Source: IronPaper
Show that you care
68% of users give up because they think you don't care about them
Customer retention is a big deal — yet the majority of users fail to convert because they think you don't care about their experience. Implementing UX processes during design and development builds user loyalty and increases conversions.
Source: http://www.smashingmagazine.com/usability-and-user-experience/#a7
Customer retention is a big deal — yet the majority of users fail to convert because they think you don't care about their experience. Implementing UX processes during design and development builds user loyalty and increases conversions.
Source: http://www.smashingmagazine.com/usability-and-user-experience/#a7
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